Privacy Policy

1. Introduction

Joyce Math Lab ("we", "us", "our") is a mathematics tuition provider based in Singapore. We are committed to protecting the privacy and personal data of our students, parents, and website visitors in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website (joycemathlab.sg), use our Learning Management System (LMS), or engage our tuition services.

2. Information We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number
• Student Information: Student name, school, level/programme (e.g., PSLE, O Level, IB), enrolment and attendance records
• Payment Information: Billing records, payment method (e.g., PayNow), invoice history, and subscription details
• LMS Usage Data: Login credentials, lesson progress, annotations, assessment results, and credit balance
• Technical Data: IP address, browser type, device information, and usage analytics

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• Providing and managing tuition services, including scheduling, attendance tracking, and progress monitoring
• Managing billing, payments, and subscription accounts
• Maintaining and operating the LMS, including student progress tracking and lesson content delivery
• Communicating with you about classes, schedules, payments, and updates
• Responding to enquiries from prospective students and parents
• Improving our services, website, and educational content
• Complying with legal and regulatory obligations

4. Disclosure of Personal Data

We do not sell, rent, or trade your personal data. We may share your data with:

• Service Providers: Third-party platforms that help us operate our business (e.g., our LMS hosting provider, payment processors), who are bound by their own confidentiality and data protection obligations
• Legal Authorities: Where required by law, court order, or government regulation

5. Data Protection and Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or loss. These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Access controls limiting data access to authorised personnel only
• Regular security reviews of our systems

6. Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. When data is no longer needed, it will be securely deleted or anonymised.

7. Your Rights Under the PDPA

You have the right to:

• Access: Request a copy of the personal data we hold about you
• Correct: Request correction of any inaccurate or incomplete personal data
• Withdraw Consent: Withdraw consent for the collection, use, or disclosure of your personal data (note that this may affect our ability to provide tuition services)
• Lodge a Complaint: Contact us or the Personal Data Protection Commission (PDPC) if you believe your data has been mishandled

To exercise any of these rights, please contact us at the details listed in Section 9.

8. Cookies and Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can configure your browser to refuse cookies, though some features of the site may not function properly without them.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.